CTS Corporation is a leading electronic component manufacturing company. Their product range includes sensors, actuators and electronic components. The company has manufacturing facilities in North America, Europe and Asia.

CTS Corporation partnered with Infosys to replace their legacy enterprise system with SAP S/4HANA. The objective was to reduce operational risk, drive efficiency, improve enterprise connectivity, and enhance analytical capabilities.

Key Challenges

  • Lack of visibility into accurate and real-time plant inventory
  • Inconsistent order fulfillment that was resulting in customer dissatisfaction
  • Higher inventory carrying costs and growing system maintenance needs
  • Limited reporting capabilities
  • Multiple standalone IT systems across locations

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The Solution

Standardized business processes with Infosys Compass program

Infosys rolled out a digital transformation initiative known as Compass leveraging the core capabilities of SAP S/4HANA. The program covered order-to-cash, procure-to-pay, manufacturing and finance, and control for the client’s eight manufacturing plants across North America, Europe and APAC.

The key objective of COMPASS was to design and implement standardized business processes. This was to maximize effectiveness, minimize cost, and provide a competitive advantage. This was achieved through an integrated supply chain solution that helped improve reporting and decision making.

Standardization, automation and extension of business value chain

  • Standardized global template with additional regional localization
  • Centralized and semi-automated shipping dashboards to support faster order fulfillment
  • In-built solution for Maquiladora structure along with automated Pedimento process for Mexico


Leveraged Infosys Data Services Suite (iDSS) for data migration with 100% accuracy

Increased plant efficiency and productivity by up to 20%, resulting in operating cost savings by up to 10%

Improved real-time visibility of physical inventory, reducing on-hand inventory by around 7%

Increase in timely order fulfillment by up to 8%, helping the client improve customer satisfaction

Reduced financial closure time – month-end and quarter-end financial closure cycle shortened by 2 days

Achieved process optimization across business lines and manufacturing plants

Created centralized platform for all business units and manufacturing locations