The client is a publicly traded water utility company that currently provides drinking water as well as wastewater treatment infrastructure and services to millions across 8 states in North America.
The client partnered with Infosys to help transform their business processes across multiple entities to drive efficiency and reduce operational expenses.
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Future-readiness for the Customer by Transforming Business Processes Using the Power of SAP S/4HANA
Infosys integrated and optimized processes across the client’s branches in multiple states. For this, we leveraged Infosys Catalyst, part of Infosys Cobalt, to implement a standardized and uniform solution for the core business to deliver on the client’s primary objectives of service improvement.
Infosys worked with the client to define robust L2, L3, and L4 processes for the finance, enterprise asset management, human capital management, and supply chain management modules. In addition, we established an asset hierarchy definition for all water and wastewater utility operations to accommodate future changes.
Infosys integrated key applications such as work management, customer service, integrated accounting platform, time management, and other bank gateways to ensure a complete set of operations from one core system.
We delivered a robust design for finance, supply chain, and enterprise asset management with several reports on SAP Business Warehouse to meet the client’s financial and operational regulatory reporting requirements.
Infosys set the foundation for the client to achieve transformation in the areas of customer service and billing.
Up to 5x improvement in integration speed using the field tool application
Up to 25% O&M work auto-assigned to the workforce through our business rules framework solution
Improved user experience using the Fiori user interface
Streamlined O&M planning for over a million assets resulting in around 10,000 maintenance plans using about 40 maintenance strategies
Integrated capital budgeting and planning for assets
Leveraged SAP Controlling (CO) settlements and allocations to push service costs to states and subsidiaries. This has reduced manual journal vouchers, resulting in time and effort savings of up to 320 hours per month
Enterprise-wide finance and cost management, creating an effective consolidation process