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Alliances

IBM Alliance

IBM is a leading provider of global hybrid cloud and AI, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs, and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM’s long-standing commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit IBM’s website.

About the Partnership

Infosys is an IBM Platinum Partner. Our strategic partnership spans over two decades of delivering successful outcomes to our customers. With strong executive commitment, our partnership and collaboration on key initiatives continues to expand.

With over four decades of experience in managing the systems and workings of global enterprises, Infosys expertly steer clients, in more than 56 countries, as they navigate their digital transformation powered by Hybrid Cloud and AI. Infosys enables clients with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from their innovation ecosystem.

Together, as global IT market leaders, Infosys and IBM focus on helping clients accelerate business transformation. Leveraging Infosys’ leadership in next-generation digital services and consulting, in tandem with innovative Infosys offerings and solutions with IBM technology products, we address key client business areas, as well as industry regulation and complexity. Key client business areas include AI for business, Customer Care, Sustainability (including Sustainable Supply Chain), Business Automation, IT Automation & Operations, as well as Application and Infrastructure Modernization.

With synergies across Hybrid Cloud and AI, Infosys has developed core competencies across various IBM technology products and solutions, with over 13,000+ IBM-skilled Infoscions. Infosys was the first global systems integrator to join IBM’s public cloud ecosystem in 2020, and we have won several IBM Awards in recognition of our innovative solutions leveraging IBM technologies. In 2022, together we launched the Infosys Center of AI and Automation in Poland where we showcase our growing portfolio of solutions

Infosys Finacle wins IBM 2021 Beacon Award

Infosys’ Cognitive Digital Commerce Platform Wins 2020 IBM Beacon Award

Infosys wins Outstanding Commerce Solution Award at the IBM Beacon Awards 2017

Insights

In Focus

Learn how Infosys and IBM are joining forces to help businesses accelerate digital transformation

Being AI-first Conversations: Raleigh Chapter

Explainable AI
Cloud Migration
Conversational AI

Being AI-first Conversations: New York Chapter

ESG Risk Management in Financial Institutions – Top 5 Challenges and Way Forward

Infosys – IBM Sustainable Supply Chain Solutions

Supply Chain Management
Digital Supply Chain
Digital Acceleration

Embed sustainability in business processes to move toward ESG goals

Environment
AI and Automation

Power of Partnerships - Infosys Finacle & IBM

Transforming the technology landscape with Infosys Finacle and IBM

Watch video

IBM Alliance

Data & AI

Infosys Topaz is an AI-first set of services, solutions and platforms using generative AI technologies. It helps amplify the potential of humans, enterprises, and communities to create value from unprecedented innovations, pervasive efficiencies and connected ecosystems.

IBM watsonx™ AI and data platform includes three core components and a set of AI assistants designed to help customers scale and accelerate the impact of AI with trusted data across your business. The core components include: a studio for new foundation models, generative AI and machine learning; a fit-for-purpose data store built on an open data lakehouse architecture; and a toolkit, to accelerate AI workflows that are built with responsibility, transparency, and explainability. AI assistants are pre-built applications powered by watsonx. For more information, see IBM watsonx.

Infosys and IBM have a shared commitment to supporting businesses with their enterprise-wide digital transformation journey and accelerating value creation. Together, Infosys and IBM collaborate on industry leading solutions with Infosys Topaz and IBM watsonx technology, leveraging IBM’s AI investments and unique and differentiating capabilities. We help businesses reimagine business processes, drive AI-first operations, accelerate responsible AI workflows, and address data governance, risk, and regulatory compliance - while ushering in rapid technology innovation enabling improved productivity, performance, and customer experience.

Infosys continues to expand on solutions including co-creating industry or domain specific solutions with IBM technology products to include watsonx.ai, watsonx.data, watsonx.gov, watsonx Assistant, watsonx Orchestrate, Watson Discovery, Watson Services, Watson Knowledge Catalog, Voice Gateway, Datastage, ILOG CPLEX Optimizer, Safer Payments, OpenPages, Planning Analytics, Netezza, Cognos, DBS, and MDM.

Solutions with IBM technology products include:

Virtual Assistant / Chatbot (Domain & Industry specific)
Multilingual Conversational AI Suite
Interaction Analytics: AI Powered Contact Center Quality Mgmt.
Live Voice Neutralization

Intelligent Cognitive Search
Smart Email Assistant
Agent Assist
Governance, Risk and Compliance

Order Scheduling Optimization
Supply Chain Due Diligence Act (SCDDA)
Generative AI Solutions such as Semantic Search

Our Service Offerings

Insight

Assure

Cyber Security / Governance, Risk and Compliance

Reimagining Business Process Management

Sustainability

Together, Infosys and IBM are helping enterprises define and create a more sustainable business model informed by data – driving action and outcomes through ESG reporting, automation to track resource usage, resilient supply chain, and operationalizing sustainability.

Infosys has created innovative and market leading solutions, part of Infosys Cobalt, leveraging IBM technology products to include Sterling OMS, Sterling Intelligent Promising, Sterling Supply Chain Intelligence Suite (SCIS), Maximo Application Suite (MAS), Tririga Application Suite, and Envizi.

Solutions with IBM technology products include:

Omni Order Management Solution – Extensible Pre-configured Omni Channel Hub (EPOCH)
Smart Asset management with IBM Maximo
Integrated Workplace Management with IBM Tririga

Our Service Offerings

Accelerate & Innovate

Reimagining Business Process Management

Sales & Fulfillment

Automation

Infosys and IBM drive business transformation to support acceleration of digital computing by fostering a co-creation environment with pre-built industry-specific solutions, platforms, and frameworks to enable new capabilities and rapid innovation to help clients:

Scale their processes for superior customer experience and operational outcomes
Drive visibility and insight to enable faster enterprises decision making, and shifting from reactive to proactive posture resulting in application performance and business availability; and
Accelerate enterprise cloud adoption journey with cloud resource optimization – a continuous process, reducing overall cloud spend by identifying mismanaged resources, eliminating waste, and right sizing computing services to scale.

Infosys has established industry-leading methodologies, frameworks, best practices, and delivery models across a wide range of automation capabilities—capture, content, decisions, process modelling, process mining, and workflow to re-engineer core business processes and simplify them. By integrating IBM's Cloud Pak for Automation platform strengths with comprehensive automation technologies, AI, and our low-code solutions, Infosys provides tailored and exclusive digital business automation solutions, helping Enterprises achieve superior business outcomes, build and scale business applications, apply digital intelligence, and streamline operations.

IBM Cloud Pak for Business Automation - Strategy & Process Consulting

Employing an immersive 3D approach, our Process and Automation Consulting Experts construct comprehensive, accurate, and fact-based Process Transparency to profile intuitive and predictive process models and recommend automated process enhancements.

Our advisory and planning services help organizations in becoming forward-thinking, adaptable, and digitally competitive with the adoption of a wide range of technologies including but not limited to Process Mining, Automated Business Process Discovery, Task Mining, AI, ML-driven Insights and Decisions, Digital Twins, Workflow Automation, RPA, Intelligent Document Processing, Data Sensing, and Enterprise Content Management.

IBM Cloud Pak for Business Automation – Implementation and Innovation

Infosys DPA uses an industrialized rapid implementation method powered by automation that is tailored specifically for IBM Cloud Pak for Automation platform and implement programs encompassing Business Automation Studio, Business Automation Workflow (BAW), Business Automation Insights (BAI), Process Mining, and Cloud Pak integrations. With the methodology, we aim to provide customers with speed, scale repeatability, de-risked, and cost-effective execution. We accelerate our customers' digital engagements by fostering a co-creation environment with pre-built industry-specific solutions, platforms, and frameworks to enable new capabilities and rapid innovation.

Infosys and IBM provide customers with applications and services to gain a holistic understanding of their IT investment and to adopt business management practices in technology that give them the power to find cost savings areas, enhance planning and forecasting, and optimize their spending through on-premises and cloud-based investments. IBM Apptio platforms provide Infosys products and services with an IT financial management engine. Our collaboration offers a range of products and solutions that foster innovation and accelerate the digital transformation of the IT Operating Model. Our joint offerings give customers financial trust that their current and future IT investments are consistent with the business plan and priorities for operational excellence. Offerings cover on-site and cloud spending and more significantly strengthen the management of digital transformation with a better view of spending as customers increase their cloud investment.

Infosys provides integration solutions leveraging IBM technology product to design and implement reusable, extensible and scalable integrations to meet the current and future business requirements, better customer experience by continuous development and usage frameworks for continuous deployment and integrations to meet the business demand. Infosys and IBM have a deep partnership spanning across integration services like Consulting, Architecture and Delivery. In the capacity of a consulting partner, IBM has been involved in the areas of Architecture, Evaluation, Industry Trends, Frameworks and Solutions, Best Practices. In terms of Architecture Infosys has leveraged and engaged with IBM for Research, POC, Solution Accelerators, Design, Technology Governance & Support and Technology Reference Architecture. The partnership has also extended to providing delivery solutions through the Integration Competency Centre, IBM Integration Solution Delivery, Training & Certifications and Knowledge Management.

Across Infosys Services, we have extensive experience and expertise in implementing IBM technology products for business process automation, IT operations and automation, AIOps and integration solutions. Infosys Equinox, our human-centric digital commerce and marketing platform uses IBM Instana and Grafana tools for Application and Infrastructure monitoring to track performance of the software used in our microservices-based product architecture. Infosys has created innovative and market leading solutions, part of Infosys Cobalt, leveraging IBM technology platforms and products to include Cloud Pak for Business Automation, Cloud Pak for Integration, watsonx Orchestrate, Business Automation Workflow (BAW), Operational Decision Manager (ODM), Workflow Process Services (WfPS), Datacap, Filenet Content Manager, Content Manager OnDemand, Enterprise Records, App Connect Enterprise, MQ, DataPower, API Connect, Instana, Turbonomic, Watson AIOps, Apptio, Instana, and Turbonomic.

Reference IBM Automation Platform for more information.

Solutions & Solution Accelerators with IBM technology products include:

Infosys Equinox Studio
Infosys BPM Digital
- InCRT – Infosys Code Review Tool
- InBPMRT – BPM real time framework
- InCMS – Infosys Complain Management System

Our Service Offerings

Experience

Digital Experience

Accelerate

Infrastructure

Infosys and IBM focus areas include:

Application modernization – delivering next-generation modernized, future-ready applications; and
Infrastructure modernization – Digital transformation helping organizations modernize and extend application and data real estate infrastructure to create new value.

Infosys helps enterprises take advantage of the cloud to realize business benefits, including:

Enabling enterprises to assess their current state and suggest the best way forward
Helping enterprises adopt cloud and take advantage of the benefits of cloud computing; and
Modernizing and re-architecting enterprises’ applications to cloud native services

Leveraging Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey, along with IBM’s deep technical capabilities, we have helped clients accelerate their cloud journey. Infosys is the first global systems integrator to join IBM’s Hybrid Cloud ecosystem to help enterprises including those in highly regulated industries such as financial services, insurance, and healthcare - to transition, modernize, and transform their enterprise workloads and applications by tapping into the security, open innovation, and enterprise capabilities of the IBM Cloud.

IBM Platform and Consulting organizations have been partners of Finacle, a digital banking platform, for more than 20 years. Between Finacle and IBM, we ensure banks transform and bring modernized solutions to our customers. In fact, the first Finacle implementations were deployed on IBM Power and the extensive Finacle portfolio of solutions are also deployed on IBM Z Mainframe and LinuxOne platforms. Finacle and IBM LinuxONE deliver an industry leading core banking solution on a highly reliable platform series offering benefits of reliability, improved performance, cloud readiness, scalability, and high processing power to banking clients. Additionally, IBM Consulting have over a few hundred consultants enabled to implement and deliver Finacle solutions. IBM Consulting and Finacle collaborate to help banks modernize their operations and provide better services to their customers. Banks can leverage Finacle’s industry leading Core banking solution and IBM Consulting’s expertise across Strategy, Experience Design, Technology and Operations for accelerated banking transformations. Together we are committed to help banks innovate, operate, and transform better through our integrated consulting, services and hardware and software technology solutions. To learn more about the IBM and Finacle partnership or solutions offered, contact us at Finacle_Alliance@Infosys.com.

Infosys have deep skills in IBM technology products and infrastructure to include IBM Cloud, LinuXONE, Power, Storage, Z, and Z software.

Solutions with IBM technology products or services include:

Our Service Offerings & Solutions with IBM technology

Accelerate

Application Development and Maintenance

Application Development

Platforms

Infosys Finacle

Quantum

Quantum technology is reshaping industries, from revolutionizing computing to making data encryption virtually unbreakable. At Infosys we have been exploring the advantage of quantum computing across industries and creating prototypes to demonstrate its advantage.

Together, Infosys & IBM are innovating to solve the world’s most complex problems for our clients, developers, researchers, and educators. With Infosys Quantum Living Labs we enable clients to innovate faster by leveraging our IBM Partnership and Quantum Computing Ecosystem to include top global universities, startups and hyperscalers that act as the perfect springboard to propel enterprises to develop Quantum readiness capabilities.