Renewing processes with new systems for the Airlines industry

The flying experience of travelers is shaped by the ability of the airlines industry to manage diverse functions – from fleet operations and crew management to multichannel selling and pricing.

The Infosys Airlines practice helps global airlines - as well as low-cost carriers - deliver a superior travel experience. We enhance capabilities by renewing core processes and implementing new systems across the airlines value chain.

Renew core airlines processes

  • Route and network planning – A 'single source of truth' and dashboards can enable business users to analyze data and take prompt decisions. Simulation and ‘what-if’ analysis of routes based on performance metrics, such as revenue, cost-per-flight, load factor, cash operating margin, and yield per Available Seat Mile (ASM), can improve asset utilization and profitability.
  • Unit Load Device (ULD) management – RFID tracking infrastructure to manage ULDs and loading equipment for transporting cargo and passenger baggage can minimize theft as well as demurrage. In addition, timely maintenance and repair can reduce capital expenditure.
  • In-flight services – Technology can enhance your in-flight program by ensuring a convenient and entertaining flying experience, while increasing ancillary revenue.
  • Ramp operations – Web-based processes generating work assignments and mobile applications to monitor plane-side and bag transfer operations can improve productivity, expedite cargo loading, and minimize delays.
  • Financial management – The account-to-record cycle should integrate diverse sources of revenue: website, online travel agencies, excess baggage, in-flight sales, and cargo. Moreover, the system should support revenue management in multiple currencies.

Introduce new systems and services

  • Mobile applications – Location-awareness and context-sensitivity can enhance the process value chain. Mobile-based Maintenance, Repair, and Overhaul (MRO) operations can ensure fleet availability and compliance with safety regulations. A mobile-enabled help desk at an airport can help your ground staff serve passengers better.
  • Analytics – Insights into customer behavior, accurate forecasts of route performance, and the analysis of flight revenue and operating costs can help improve pricing as well as resource and asset utilization.
  • Millennial travel – Personalized services at every point of interaction and the adoption of digital platforms – in-flight and on ground – can cultivate loyal travelers. Significantly, digital channels can reduce the cost of customer acquisition as well as services.
  • Cloud infrastructure – Cloud computing solutions for enterprise systems, including Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), and Business Intelligence (BI), can minimize investment in IT infrastructure, while empowering stakeholders with real-time data.
  • Social networks – Customer service via social media can increase the level of engagement and can encourage travelers to explore new destinations.

Learn how our offerings can renew your airline requirements

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