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How can insurance organizations cash in on knowledge management?

More and more insurance organizations are leveraging technology in a major way to enhance knowledge management processes, as well as equip people with the right information at the right time. This helps them achieve increased productivity, lower expenses, and improve employee performance, among others.

The benefits of knowledge management can be seen across the insurance value chain – right from reducing time to market for new product launches and improving agent productivity (using collaboration tools) to increasing customer satisfaction (through established FAQs / self-help documents) and reducing operating costs (by streamlining and standardizing internal processes).


This article was first featured in the official publication of The Malaysian Insurance Institute, INSURANCE, November – December, 2012.


Mohan Babu, AVP and Head (Insurance), Financial Services and Insurance, InfosysMohan Babu, AVP and Head (Insurance), Financial services and insurance, Infosys

Mohan Babu has over 20 years of experience in insurance, IT, and consulting. He holds a master of business administration degree, is a Fellow of Life Management Institute, as well as an associate in annuity products administration and reinsurance administration from LOMA. He can be reached at

Prashant Bhide, Senior Project Manager, Financial Services and Insurance, InfosysPrashant Bhide, Senior Project Manager, Financial services and insurance, Infosys

Prashant Bhide has more than 12 years of IT experience with Global 500 clients in the insurance domain. Prashant handles complex program management and client engagements. He has a bachelor’s degree in engineering from Mumbai University and is a certified Project Management Professional (PMP). He can be reached at

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