Main Menu

Digital Insurer


White Papers

The Digital Insurer in 2015

In January 2015, Infosys commissioned Forrester Consulting to evaluate how insurance organizations in Germany, the UK, and the US are embracing digital initiatives. Respondents were asked about their digital insurance priorities, benefits, challenges, and enablers required to capture mindshare in the insurance marketplace. In conducting in-depth surveys with 200 insurance IT and business decision-makers in Germany, the UK, and the US, Forrester found that in order to deliver on their digital promises, IT and business leaders must collaborate and align on key digital business priorities, technology enablers, and processes.


Improve digital connectedness through API management

In the near future, connected auto, connected home, and connected consumer will become passwords to success for insurers. Effective application program interface (API) management is key for the digital insurer to bridge these different dimensions. API management will also help insurers provide individualized, usage-based, and effective services to consumers.


Big data analytics: New whistle-blower on insurance fraud

As fraudsters become smarter in using technology advancements to their benefit, traditional methods of fraud detection often fail to identify these sophisticated attempts. Insurers must adopt new technologies in a big way to stay a step ahead of these disruptive elements and prevent insurance crime. This paper discusses the role of big data analytics in detecting insurance fraud.


The insurance industry needs an omni-channel approach for superior customer experience

Today's customers are savvy. They make informed insurance decisions after researching options through social media and company websites. It has become imperative that insurance companies have a strong online presence and provide a unified customer experience across all channels.


Digital Insurer – driving change through better customer experience

Insurers have had to embrace change in order to thrive in today’s digital world. By leveraging digital technologies, they will be able to deliver effective consumer engagement resulting in highly productive relationships.


Through the Google Glass: What insurers can find there

Twenty first century technological inventions have made previously unimaginable possibilities, like wearable technology, a reality. The entire ecosystem around us is undergoing a transition and is forcing a paradigm shift in individual experience. The launch of Google Glass, earlier this year, is an example of how wearable technology presents new opportunities, not just to individual users, but also to businesses like insurance firms, and helps them benefit immensely.


Share the page

  • Tweet
  • Share on Facebook
  • Share on LinkedIn
  • Google+