The client is a global leader in chip and microprocessor designing and manufacturing and has an employee base of over 150000 in APAC, EMEA, North America and Latin America. The engagement involved digital transformation and the management of voice and video platform infrastructure.
The solution deployed aimed at implementing a cohesive strategy for the digital workforce transformation and a hardware revamp of legacy equipment within the communication and collaboration landscape to reduce technical debt and minimize capital expenditure.
Infosys implemented the solution by using an iterative-based true agile approach with a flavor of automation strategies.
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Infosys implemented the entire digital transformation initiative, and it included:
Dedicated tracks and specialists to support transformation and operations support
Use of Administrative XML(AXL) API’s over Bulk Administration Tool (BAT) for site migration and cluster consolidation
Process harmonization, increased collaboration, cost optimization and centralized support