Case Study
The client is a global leader in chip and microprocessor designing and manufacturing and has an employee base of over 150000 in APAC, EMEA, North America and Latin America. The engagement involved digital transformation and the management of voice and video platform infrastructure.
The solution deployed aimed at implementing a cohesive strategy for the digital workforce transformation and a hardware revamp of legacy equipment within the communication and collaboration landscape to reduce technical debt and minimize capital expenditure.
Infosys implemented the solution by using an iterative-based true agile approach with a flavor of automation strategies.
Key Challenges
- Understanding the existing communication and collaboration infrastructure landscape that consisted of multiple vendors working in silo’s.
- Segregation of transformation and migration scope without affecting current services.
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Talk To ExpertsThe Solution
End-to-end ownership of digital transformation for the client
Infosys implemented the entire digital transformation initiative, and it included:
- Infrastructure management
- Audio and video infrastructure deployment and upgrade projects
- Migration and consolidation of collaboration infrastructure
- Adoption of true Agile framework for A/V projects execution
- Cluster health checks and reuse of existing extension numbers
- New capabilities deployment and support
Infrastructure platform management – best practices
True Agile and safe Agile-based approach for A/V projects execution
Identification of automation opportunities to reduce turn around time and manual efforts.
RPA and backend automation for monitoring and operations support
Periodic retrospective sessions with the client to demonstrate and highlight productivity ideas
Benefits
Dedicated tracks and specialists to support transformation and operations support
Use of Administrative XML(AXL) API’s over Bulk Administration Tool (BAT) for site migration and cluster consolidation
Process harmonization, increased collaboration, cost optimization and centralized support
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