The Infosys DigiTran solution, created by Infosys Centre of Emerging Technology Solutions (iCETS) in partnership with Infosys Business Process Management, applies advanced techniques like Knowledge Management, Simulation, AI & Cognitive Services and Automation to address the challenges of inefficiencies in business process outsourcing and inconsistencies in customer experiences.
The Infosys DigiTran solution consists of 3 key components as mentioned below:
Unavailability of Client SME post transition, process knowledge is crucial information to the running of a business. DigiTran Effective Centralized knowledge management services help de-risk this challenge by having the digitized SOPs, Video SOPs & app simulators centrally.
Due to unavailability of latest business process & standard operating procedures, when a person leaves the organization and/or his replacement unaware of new changes, they fail to follow current processes correctly. DigiTran centralized process with version control helps improve the quality of service.
Due to a lack of visibility of overall processes and high attrition, we often fail to meet SLAs. DigiTran Process Harmonization & Automation helps in standardizing the customer processes across geographies, and helps in adopting structured automation for repetitive manual tasks.