Infosys Drives POS Transformation for a Premium Lifestyle Retailer across APAC

A leading global retailer, facing severe performance issues with their aging POS system, partnered with Infosys for a crucial digital transformation. The goal: upgrade their diverse Oracle Retail Xstore POS systems to standardized Oracle Retail Xstore version 23, enhancing performance and ensuring international compliance.

Infosys, leveraging a global template model and its Oracle partnership, successfully implemented the initial phase across 1500+ stores in 9 APAC countries. This delivered substantial benefits like improved transaction processing, a modern user interface, and enhanced reporting. The APAC success paved path for future rollouts in North America and Europe, propelling the retailer towards full omnichannel capabilities by 2026.

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