Today, more than ever before, the business world is under pressure to become digital. The pandemic too has played a key role in this shift. In response to the changing business landscape, the logistics and distribution industry needs to adopt more digital solutions to be able to carry out routine activities virtually. Modern digital technologies can seamlessly facilitate this transition for you.

Infosys is at the forefront of creating solutions designed specifically for the logistics industry, leveraging global best practices and our extensive domain experience. Our solutions enable total business transformation which is the key to addressing business challenges of the modern digital world.

Part of Infosys Cobalt, Logistics Industry Solution by Infosys is a cloud-based, end-to-end offering, built exclusively for various logistics industry segments such as Managed Transportation Services, Third Party Logistics (3PL), and Freight Forwarding.

The solution is built on a platform constructed with Oracle SaaS applications such as Customer Experience (CX), Enterprise Resource Planning (ERP), Logistics, Enterprise Performance Management (EPM), Human Capital Management (HCM), and Analytics. Augmented with Infosys solution frameworks as well as extensions, it is built on Oracle PaaS. Infosys tools and accelerators help you achieve faster cloud adoption.

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Extension Solutions

These are the solutions built by Infosys using Oracle PaaS:

  • Digital Customer Platform
    A customer collaboration platform for the customers from different industry segments enabling intuitive communication and collaboration at every step from order pick-up to shipment delivery
  • Logistics Control Tower
    A fully automated digital platform focused on exception management, providing an integrated system with dashboards and tools for root-cause analysis
  • Palletization
    A bolt-on software to palletize orders for transportation planning and warehouse execution
  • Smart Warehouse
    A complete warehouse automation solution to manage multiple business models and demand fluctuation as well as to enhance labor productivity, dynamic slotting, and packing workbench capabilities while ensuring maximum efficiency.
  • Freight Pay as A Service
    An offering from Infosys which combines IT with business process management (BPM) and helps re-imagining existing business processes through data extraction based on optical character recognition (OCR) technology as well as by leveraging new technologies such as artificial intelligence (AI), machine learning (ML), freight settlement automation, payments, and analytics

Solution Frameworks

  • Freight Cost and Route Optimization – Road/Ocean Freight
    Oracle Transportation Management (OTM) planning engine consolidates orders and builds shipments with optimal route, cost, and container.
  • Parcel Solution
    Enables real-time tracking and easy labelling along with reduction in manual effort through seamless integration of warehouse management system (WMS), transportation management system (TMS) and Intellinum system with parcel system.
  • Multi-channel Solution Framework
    Exclusively designed canonical data model using Oracle Integration Cloud (OIC) helps integrate e-commerce, distributors and retailers, simplifying the handling of bulk orders, onboarding of new channels and end-to-end order tracking.
  • Forecasting of Transportation Demand
    Using advanced deep learning models like the recurrent neural network (RNN) model, specifically suited for forecasting, intelligent enterprises can foresee sales and plan their inventory accordingly.
  • Supplier Relationship Management
    Based on the data in OTM, the following key performance indicators (KPIs) are created for carrier assessment:  On-time/in-full delivery, utilization, booking acceptance in primary lanes, cost difference between planned and the actual paid, and lanes on high-spot rates.
  • Dispatcher Workbench
    The solution provides end-to-end cockpit-like view of all the orders with related shipments and  invoices.
  • Sales Automation and Performance Management
    Combines various capabilities including mobility, guided sales, chatbots, data analytics and AI to boost insight-driven sales experience and productivity.
  • Smart Dunning
    This is a revolutionary way of communicating with customers where they receive not only a personalized message, but also periodic reminders based on the prior payment patterns. Using robotic process automation (RPA) and predictive algorithms, customers are reminded in time to reduce high-risk exposure and maximize recovery.


Logistics Industry Solution by Infosys helps you achieve:

  • 30% increase in customer satisfaction
  • Approximately 10% improvement in productivity
  • Cost improvement of approximately 5% of total revenue due to flexible business models

Challenges & Solutions

  • Superior user interface (UI) for enhanced customer experience
  • Dashboards to manage vertical-specific operations
  • Customer collaborative platform

Infosys Smart Warehouse Solutions manage multi-channel operations integrated with warehouse control systems (WCS) and labor management

Infosys Logistics Industry Solution along with Oracle SaaS applications provides the best practices to introduce business models quickly and enables the necessary reporting capabilities

Infosys Customer Billing Solution captures the data of transportation and warehouse activities and provides a 360-degree view to manage the complex customer billing process