Driving Transformation Together: The Sandwell-Infosys Partnership
A Legacy Ready for Change
Sandwell is a metropolitan borough in the West Midlands bordering Birmingham, Dudley, Walsall and Wolverhampton, responsible for delivering essential public services and driving community development and regeneration.
For years, the council relied on legacy systems that had become outdated, limiting efficiency and innovation. With the renewed vision of ‘One Council, One System,’ Sandwell aimed not just to upgrade technology, but to reshape how people engage with systems —fostering collaboration, reinforcing its core values of unity and service, and evolving into a hyper-responsive council of the future delivering exceptional citizen care services.
The Challenge
To deliver on this vision, Sandwell needed a partner who could go beyond software deployment. The council sought a team that understood the local government environment and complexities, a partner having a voice in the governance which is backed by their experience and driving such transformation programs and deliver a meaningful social value. The transformation required resilience, strategic collaboration, and a mindset shift across the organisation.
What Infosys Delivered
Sandwell and Infosys focused not just adapting but on adopting the best practices - ensuring efficiency, effectiveness, and long-term sustainability.
Infosys implemented a comprehensive suite of Oracle Cloud modules across key functions:
- Finance
General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Project Costing, Expenses, Tax - Enterprise Performance Management (EPM)
Enterprise Planning and Budgeting (EPBCS) – Financials, Workforce, Projects - Procurement
Procurement, Self-Service Procurement, Supplier Qualification Management, Sourcing, Supplier Portal - Human Capital Management (HCM) & Payroll
Recruitment, Core HR, Talent Management, Learn, Self-Service HR, Helpdesk, Absence Management, Payroll - Integrations Platform
Oracle Integration Cloud (OIC) - Risk Management Cloud (RMC)
Advanced Access Controls (AAC), Advanced Financial Controls (AFC)
Infosys delivered real-time support during critical phases, including Go Live, ensuring smooth execution and minimizing disruptions. Their combined on-site and offshore presence fostered seamless collaboration, and enabled rapid resolution of issues, driving overall process improvements.
The Result
Sandwell Council now operates on a modern, cloud-based platform that empowers teams to move from transactional tasks to strategic work. Supplier experiences have improved, financial operations have been streamlined, and employees have gained new digital skills. Trust has been rebuilt, and the council is now better equipped to serve its communities with agility and innovation.
This transformation marks a major milestone in Sandwell’s journey - not just as a technological upgrade, but as a cultural shift toward smarter, more connected public services.
Speakers in the video:
- Alex Thompson, Executive Director – Finance & Transformation, Sandwell Council
- Christopher Reynolds, Procurement Strategy Officer, Sandwell Council
- Nicki Gobran, Head of Strategic HR & Change, Sandwell Council
- Vivek Krishnakumar, Head of HR Employee Services, Sandwell Council
- Claire Spencer, Service Director - Finance, Sandwell Council
- Rachita Gupta, Senior Director- Client Partner, Infosys
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