The company is manufacturer and retailer of non-alcoholic beverages and bottled water throughout USA and Canada. Client sells its product in over 200 countries worldwide and has more than 11,000 employees
Client wanted a solution for better handling of Human Resources operations by enabling automation and streamlining process of HR management with an implantation of Salesforce Service Cloud with single sign-on.
Allow Human Resources to effectively manage the HR Case Management function.
Automate case and activity assignment.
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Migrated Employee Self-service portal (EIC Smart forms) to Salesforce Communities with multi-lingual support/ translations to let the 70,000+ community users log 12 different types of cases.
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Integrated solution to manage cases, activities, knowledge, and reporting with automation to assign and re-direct Cases and Activities
Our solution consisted of: