CX Market Musings: An Infosys Perspective on the Salesforce Ecosystem

In this fast-paced, dynamic market environment, organizations are adopting newer and more powerful strategies to deliver best-in-class customer experience (CX). People, data, technology, processes, and a multitude of other factors come into play while carrying out large-scale CX transformations. In this scenario, it is imperative for leaders and practitioners to keep an eye on the latest market trends. This is critical to remain relevant by ensuring customer delight.

This series puts viewers on top of the latest business and technical CX trends related to the Salesforce ecosystem.