Case Study
A transport and logistics solutions provider operating road, air, sea, and rail routes in more than 50 countries.
Key Challenges
An Australian federal agency sought to establish a business model for end-to-end procurement, transportation, and management of commodities provided by a 4PL player.
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Talk To ExpertsThe Solution
Design thinking for solution
Infosys adopted design thinking to devise a solution from a service lens rather than a technology standpoint for end-to-end 4PL.
We developed a platform, managed the IT operations and provided BPM support.
We built the robust technology ecosystem using several COTS products:
SAP Ariba for the e-Commerce network
MuleSoft for integrating diverse components
ForgeRock for authentication and access management
Oracle OTM for transportation management
ServiceNow for IT incident and business operations management
Infosys Insights and Analytics Platform (IAP) for reporting, analytics and procurement insights
AWS for a scalable cloud platform
Benefits
Centralized digital platform
Our centralized digital platform solution delivered several benefits
Cost reduction: A JIT model eliminated warehousing costs, enabled procurement from the most competitive suppliers, and identified the appropriate transportation provider by leveraging the 4PL network
Scalability: The platform can manage spikes in demand and meet requirements of other federal agencies.
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