The Infosys Logistics practice implements a digital sales and marketing ecosystem to enable seamless freight movement across transport modes, commodities, and shipment sizes. We partner with logistics enterprises, including last mile fulfillment centers, 3 / 4 PL service providers, carriers, and freight forwarders to simplify shipping via B2B and B2C digital marketplaces. Our apps enable self-service for procurement of freight services, while addressing new business models such as crowd-sourced shipping.

Infosys AssistEdge, our next-generation platform, automates the cargo booking process. Infosys Nia, our artificial intelligence-powered chatbot, enhances customer interaction in brokerage and contract management. Our digital platforms match cargo demand with supply of capacities on airlines, shipping vessels and rail / road transportation networks.

Infosys leverages advanced forecasting tools to set performance goals for ‘last mile’ logistics. Intuitive dashboards enable business teams to collaborate with transshipment hubs, distribution centers, and warehouse professionals and analyze performance of programs. We integrate business insights with predictive models for carrier procurement pricing and cost estimation to enhance load, route and business planning.


Challenges & Solutions

Mobile applications integrate logistics services and emerging technologies to meet demand for freight services.

Digital campaigns nurture relationships with industry influencers while cultivating strategic accounts.

Machine learning and big data solutions facilitate costing and bid management for ‘last mile’ delivery.