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Overview

Navigate your next in Logistics

     

Your logistics enterprise needs to operate with clockwork precision to ensure smooth and timely freight movement from the point of origin to destination. You need real-time visibility into capacity, demand, and the supply chain to manage freight orders, shipment, and resource allocation.

Infosys offers advanced technology solutions to navigate the dynamics of freight transportation. Our digital tools automate processes for document processing and verification, planning and scheduling, and demand matching and forecasting. Our ecosystem ensures smarter fleet maintenance, improves asset utilization, and drives sustainable operations.

Our offerings for the logistics industry are based on three principles –

  • Artificial Intelligence (AI)-powered core: reinforces the business with robotic process automation for seamless freight booking and track-and-trace capabilities, as well as predictive insights to minimize handling costs, optimize routing, and meet cargo delivery timelines.
  • Agile digital at scale: reenergizes enterprise expertise through robust data management, cognitive automation, cloud-based analytics, and simulation techniques. Further, advanced visualization tools enable data-driven decisions.
  • Always-on learning: re-skills the workforce through training in the use of machine learning algorithms and data science across the value chain.

Infosys modernizes legacy infrastructure and ERP systems at logistics enterprises, including courier and parcel express services, 3 / 4 PL service providers, railroad networks, marine carriers, terminal operators, and multimodal service providers.

Experience
Differentiate customer service with mobile-first portals, chatbots and voice interfaces.

Insights
Gain a real-time view of carrier capacity and global demand.

Innovate
Leverage blockchain-as-a-service to monitor the freight journey and manage multi-tenant trade contracts.

Accelerate
Create a digital marketplace to better manage capacity and resources.

Assure
Ensure cargo traceability, while safeguarding data privacy.

Agile Digital Services Architecture: Logistics

Agile Digital Services Architecture: Logistics
CLIENT DIGITAL JOURNEY EXPERIENCE INSIGHT INNOVATE ACCELERATE ASSURE

Experience

  • Digital Care
  • Chatbots
  • lnterventional assisted care
  • Consumerization of last mile with voice interfaces
  • Digital offices Next Gen workplaces
  • Mobile first self-service portals
  • Loyalty management interventions

Insight

  • Real-time customer demand signaling
  • Flexible addition of carrier capacity
  • Dynamic Max Pay to price capacity purchase
  • Predictive customer pricing
  • Satellite image based demand and capacity
  • Self-service spend analytics for customers
Innovate
  • Zero touch order to cash flows
  • Blockchain for Contract performance
  • Fully automated freight brokerage operations
  • Driver onboarding through social forums
  • Digital Onboarding of customers
  • Blockchain for Shipment traceability
  • Crowdsourcing of last mile delivery
Accelerate
  • Logistics marketplace - open APls
  • Robo Bookings
  • Robo Track and Trace
Assure
  • RPA for :-
    • Exception management
    • Revenue assurance
    • DSO reduction
  • Cybersecurity
  • Universal Tractability
  • Privacy Assurance
Related Reading

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