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Services Offerings

Telematics and Infotainment

Overview

Infosys helps automotive OEMs and mobility providers enhance the in-vehicle experience through integrated telematics and infotainment solutions. The offering brings together cloud-based connected vehicle platforms, remote diagnostics, OTA updates, dealer integration, secure vehicle and user onboarding, high-fidelity head unit interfaces, HMI design, and infotainment diagnostics. It is designed to support the automotive industry’s shift toward connected, software-defined, and experience-led mobility, where seamless digital services and intelligent in-vehicle systems are key to differentiation.

By combining engineering expertise, IT capabilities, UX design, platform integration, and validation, Infosys enables enterprises to build scalable and secure connected vehicle ecosystems. The solution helps improve customer experience, accelerate service innovation, enhance safety and quality, reduce development complexity, and support faster time-to-market. From connected vehicle platform development to smart assistant integration, Android Auto, Apple CarPlay, payment gateways, and coordinated mobile and desktop experiences, Infosys supports OEMs in delivering intuitive, reliable, and future-ready telematics and infotainment experiences.

Infosys strengthens telematics and infotainment ecosystems by enabling connected, secure, and user-centric in-vehicle experiences. Our capabilities help automotive OEMs integrate vehicle, cloud, dealer, and user touchpoints to improve connectivity, diagnostics, service efficiency, and digital cockpit engagement. With a strong focus on connected vehicle platforms, head unit development, HMI, UX, OTA enablement, and infotainment diagnostics, Infosys supports enterprises in building scalable solutions that enhance both operational outcomes and end-user experiences.

Detailed Capabilities:

  • Cloud-based connected vehicle platform development for remote diagnostics and dealer integration of malfunction alerts.
  • OTA connectivity to enable seamless updates and continuous service improvement.
  • High-fidelity head unit and infotainment UI development for intuitive in-vehicle interaction.
  • Android Auto, Apple CarPlay, smart assistant, and payment gateway integration.
  • Secure vehicle and user onboarding through digital portals for simplified registration and activation.
  • In-vehicle experience definition through UX surveys, design mockups, and smart home integration.
  • Central computer testing and infotainment diagnostics to ensure quality, security, and safety.
  • HMI and UX design, including eye-tracking tests and coordinated design across mobile and desktop platforms.

Infosys enables smarter telematics and infotainment with connected platforms, OTA, diagnostics, HMI, secure onboarding, and validation—boosting engagement, safety, efficiency, and speed-to-market.

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  • Improve connected vehicle experiences through integrated telematics and infotainment platforms.
  • Enable seamless OTA updates for continuous service enhancement and reduced service disruption.
  • Enhance driver and passenger engagement with intuitive HMI, head unit, and infotainment UI design.
  • Improve vehicle health visibility through remote diagnostics and malfunction alert integration.
  • Simplify registration and activation with secure vehicle and user onboarding portals.
  • Strengthen quality, safety, and security through infotainment diagnostics and central computer testing.
  • Accelerate time-to-market through platform integration, design validation, and reusable engineering approaches.
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Challenges & Solutions

Infosys enables cloud-based connected vehicle platforms that integrate telematics, infotainment, remote diagnostics, dealer systems, malfunction alerts, and OTA connectivity across vehicle and digital ecosystems. By creating a unified connectivity layer, Infosys helps OEMs streamline data exchange between vehicles, users, service networks, and enterprise systems. This improves operational visibility, reduces integration complexity, and enables more consistent, reliable, and scalable connected vehicle experiences across markets and vehicle programs.

Infosys supports high-fidelity head unit and infotainment UI development with HMI design, UX research, smart assistant integration, Android Auto, Apple CarPlay, payment gateways, and coordinated mobile and desktop experiences. The solution focuses on building intuitive, responsive, and personalized digital cockpit experiences that simplify user interaction and enhance engagement. Through user-centric design, prototype validation, and cross-platform interface development, Infosys helps automotive enterprises deliver infotainment experiences that are easier to use, safer to navigate, and aligned with evolving customer expectations.

Infosys enables OTA connectivity to support seamless software updates, feature enhancements, and service improvements while reducing dependency on physical service interventions. With secure and scalable update mechanisms, OEMs can deploy new capabilities, fix issues, and improve infotainment performance more efficiently throughout the vehicle lifecycle. This helps reduce service downtime, improve customer satisfaction, and support the continuous evolution of software-defined vehicle experiences.

Infosys helps implement remote diagnostics, malfunction alert integration, dealer connectivity, and data-driven monitoring to improve issue detection, uptime, and service efficiency. By enabling real-time visibility into vehicle health and performance, the solution helps service teams identify potential issues earlier and respond faster. It also supports better coordination between drivers, dealers, and support teams, improving preventive maintenance, reducing unexpected breakdowns, and enhancing overall ownership and service experiences.

Infosys supports central computer testing, infotainment diagnostics, secure onboarding, and validation-led engineering to improve system quality, strengthen security, and support safer connected vehicle experiences. The approach helps identify defects earlier, validate system behavior across complex use cases, and ensure that infotainment and connected vehicle functions perform reliably under real-world conditions. By combining security-focused onboarding, diagnostics, and rigorous validation, Infosys helps enterprises reduce risks, improve compliance readiness, and deliver more dependable in-vehicle digital experiences.

Resource Center

Case Study

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