Case Study

Enhancing end-customer experience and reducing costs with Infosys

A leading global provider of business information solutions for corporates and governments across law enforcement, taxation, accounting, academia, risk & compliance assessment.

Multi-continental and multi-country based with 10,000+ employees, with billions of searchable documents.

Key Challenges

Low end-customer satisfaction with products

High test cycle time

Higher cycle time for robust test coverage in every sprint

High costs

The Impact

Increased open source automation and continuous innovation process delivered cost savings up to $1.3 million and cost avoidance of up to $250,000 for client over 2 years

Enabled client to reinvest savings in automation initiatives

The Brief

The client was facing several testing challenges that directly affected service delivery and user satisfaction.

Piecemeal automation across delivery pipelines led to lengthy testing timelines

Delayed code deliveries increased the number of defects during user acceptance testing (UAT)

Low net promoter scores (NPS) on customer satisfaction surveys

Infosys Solution

Shift-Left and Progressive Automation in testing leading to early defect detection

Infosys helped the client reduce costs, improve quality (critical in a company whose product is data!), and accelerate time-to-market.

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Infosys provided end-to-end automated testing in an Agile environment, utilizing only open source tools for automation:

BDD Test Automation using Gherkin, Cucumber, Java, Selenium
Automated Test Data Identification Model
Automated Agile Test Reporting Dashboard

Key benefits

Infosys’ innovative solutions helped:

Increase test coverage by 250%
Early detection of defects by 65% by Shift-left automation
Reduced certification cycle from 3 weeks to 1 week (66% reduction)

Key Highlights Of The Solution Provided

Leveraged agile methodologies

Leveraged agile methodologies to shift from the traditional waterfall model, reducing the release window from 17 weeks to 7 weeks.

Regression suite optimization

Our tool helps us identify obsolete & duplicate test cases to prioritize test cases execution.

Automated bug tracking

Deployed automated bug tracking to automatically isolate and log new issues from known causes.

CI/CD frame work

Data-driven framework implemented for Automation test scripting using Selenium POM, Jenkins, and Cucumber has resulted in reduction of manual execution time by 30 percent.

Globaldata POV: RPA and the Utilities Sector: Value, Vendors and Services

WHITE PAPER

Transforming quality assurance organizations by enabling Dev’T’Ops

This paper examines the importance of DevOps in today’s business landscape and explains why it should play a greater role in testing / QA organizations (Dev’T’Ops).

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