The client is a market leader in the trade finance business and handles large volumes of trade. The transformation project was an extremely high-risk and high-visibility program from the perspectives of both the client organization and the financial services industry. This entailed ensuring the highest levels of business assurance to prevent any issues post go-live.
The client had over 100 bespoke legacy and regional systems and silos of data that exhibited lack of maintenance, incurred high cost, and resulted in poor customer advocacy.
Infosys built a quality assurance (QA) strategy based on four key principles:
This approach resulted in consistent quality and reliability of the software product as well as faster time to market.
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The trade finance domain transformation journey was built on the following innovative testing practices:
The client has retained its market position in the trade finance business
Net promoter score (NPS) increased from 17 to 76
E-penetration of the client’s business increased from 33% to 82%
100% test coverage was achieved, resulting in 0% severity 1 defects in production. This has significantly reduced the implementation risk to trades managed by the client on the new system
Annual savings of US $5 million for UAT with BA-QA model and pyramid team structure