Infosys Accelerates AI-led Quality Engineering Transformation for Proximus

Leading telecommunications provider Proximus partnered with Infosys to modernize its quality engineering (QE) practice through large-scale innovation and automation enabled by artificial intelligence (AI). Building on a long-standing strategic relationship, Infosys helped Proximus advance from manual testing practices to intelligent automation and autonomous quality workflows. This helped them evolve toward agentic, self-directing engineering capabilities.

By embedding AI across everyday engineering activities, the European telecom giant significantly accelerated automation maturity, regression coverage, predictive defect detection, and test execution. This evolution enhanced delivery speed and platform reliability. It also fostered a culture of continuous improvement supported by data-driven insights and AI-powered decision making.

The transformation was recognized at the ISG 2025 Paragon Awards™ in the ‘Excellence’ category. This story highlights how Infosys and Proximus collaborate to deliver measurable business outcomes through an AI-first QE ecosystem built for scale and autonomy.

Watch the video to hear directly from Proximus leadership about the successful partnership and its impact.