Research, trends and insights on navigating the digital future
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The global pandemic has fundamentally changed the way financial institutions operate, with technology playing an even more critical role. In the new normal, Business and IT leaders are facing further digital disruption with growing pressures to innovate at a faster pace. With endless digital possibilities to navigate, embracing rapid technology transformation needs support and guidance.
Next in Financial Services is designed to provide financial institutions, business and IT leaders with the latest market and technology insights that support the shift towards a digitally enabled future. Through this platform, we aim to keep you and your organization ahead by bringing insightful topics that will build knowledge and understanding, while guiding towards better outcomes that leverage digital solutions and enhance processes, performance and ultimately profitability.
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The post-pandemic landscape
In March 2021, we surveyed senior leaders across financial services to gain their insights on digital transformation as the industry emerges from disruption. Find out their views and hear from our experts.
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Respondents
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Industry segments
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C-suite
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$25 billion+ asset size
Our survey responses show that the faster the firms’ digital transformation, the better their business outcomes. 
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have at least doubled their pace of digital transformation
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see their firms spending more on digital initiatives and technologies
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are confident in the industry’s ability to transform in order to meet changing customer needs
In the next few years — as we settle into a post-pandemic era — a reimagined financial services industry will emerge. 
- Mohit Joshi,
President, Infosys Limited
The digital outlook
While no firm has been spared impacts of the pandemic, those already invested in modernization are best positioned to flex in 2021.
- Martha King,
Chief Client Officer, Executive Vice President and Head of Retirement Services Center of Excellence, Infosys
Investments in an API-enabled platform, a design thinking-based customer journey, and AI will allow mortgage firms to close loans faster and appeal to changing customer expectations.
- Micha Helbig
Vice President, Regional Head – Financial Services, Benelux & Switzerland, Infosys
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