2. Like what you see? Let's talk arrow-icon

Listen

Ulta Beauty’s Transformation Journey with Infosys

Ulta Beauty, the world’s largest beauty retailer, has always been committed to delivering exceptional experiences to millions of guests across 1,400+ stores, a robust mobile app, and online platforms. To support its ambitious growth and expansion into new markets, Ulta launched Project SOAR—a multi-year, business-led, IT-enabled transformation to modernize its core operations with the SAP S/4HANA Retail ERP platform.

Infosys, Ulta’s trusted technology partner for over 12 years, was chosen to lead this transformation, thanks to its deep SAP expertise and strong understanding of Ulta’s business. Together, they delivered remarkable outcomes:

  • Enhanced operational resilience and positioned Ulta for future growth
  • Automated 40% of store rollout steps and 100% of ETL/data validation
  • 30% increase in operational efficiency through innovations like Ariba integration for paperless procurement and AP
  • Real-time inventory visibility with the Mobile Inventory Application, reducing shrinkage and boosting associate and guest experience
  • Financial ROI with a platform ready for new categories, channels, and geographies
Ulta Beauty’s Transformation Journey with Infosys Video 1

Behind the Scenes: How Ulta and Infosys Delivered SOAR

The SOAR program was a three-year business transformation journey executed across multiple releases. It introduced 17 new applications, integrated 30+ systems, and delivered over 1,100 technical objects, touching every aspect of Ulta’s operations.

Infosys enabled this vision with architectural oversight, design expertise, and development capabilities, leveraging SAP BTP for extensions and API-based integrations.

Key highlights:

  • Automation & Testing: 70% regression suite automated, cutting manual effort by 50% and enabling a smooth S/4HANA upgrade.
  • Performance at Scale: Stress-tested peak scenarios like Cyber Monday for flawless holiday execution.
  • Rapid Upgrades: Upgraded from S/4HANA 2020 to S/4HANA 2023 in under four months.
  • Finance & HR Transformation: Central Finance and SuccessFactors implemented, streamlining payroll and boosting employee satisfaction.

This transformation set a new benchmark for quality, speed, and seamless executions, supporting three consecutive holiday seasons without disruption.

Ulta Beauty’s Transformation Journey with Infosys Video 2

The Impact

Ulta Beauty’s journey with Infosys demonstrates what’s possible when business vision and technology expertise come together, delivering high-quality solutions and setting the stage for decades of innovation and growth.