Omni-channel: A roadmap for success

The retail environment is increasingly being characterized by a trend-driven demand. Consumers are now shopping online as well as at traditional brick-and-mortar stores. In order to reach them at the right time and place, companies need to adopt omni-channel strategies to be more effective, and improve inventory visibility and planning of merchandise across channels.

Read article

Published with the permission of

Author Profiles

Anil PahwaAnil Pahwa Senior Principal – Retail, CPG, and Logistics, Infosys

At Infosys, Anil works closely with apparel and footwear clients. He has over 25 years of experience in business and consulting assignments in supply chain, sourcing, inventory management, PLM, ERP, supplier collaboration, product development, SAP, and overseas manufacturing.

Shantanu RoyShantanu Roy Principal Consultant – Digital Integration Services, Infosys

Shantanu is a competency anchor for the warehouse management practice (delivery). He has spent the last 16 years helping clients optimize their supply chain planning and execution processes. He is now focused on implementing a warehousing solution for a transformational buy-online-ship-from-store initiative for a major US retailer. Shantanu has been with Infosys for the past three years.

Amitabh MudaliarAmitabh Mudaliar AVP and Senior Client Partner – Retail, CPG and Logistics, Americas, Infosys

Amitabh currently manages large client relationships globally for Infosys. He has more than 18 years of business and IT consulting experience in the retail / CPG industry. He has helped retailers manage and implement several large ERP / supply chain transformation initiatives. His specializes primarily in supply chain planning, space planning (macro / micro), store production planning, merchandise planning, store operations, and data synchronization for grocers.