Best Practices for Cloud Adoption for the Retail Industry
A cloud ecosystem enables retail enterprises to collect, analyze and apply customer data from diverse channels to personalize the shopping experience and boost customer engagement.
In an article published by Retail Voices, part of the Voices Network, Ambeshwar Nath, EVP, Consumer, Retail and Logistics, Infosys, shares best practices to address challenges in cloud adoption:
- Identify use cases – Enterprises should develop a business case for cloud deployment. It helps map business applications and ownership for a cloud instance. This approach achieves goals and maximizes return on cloud investment.
- Create an integrated landscape – Cloud services and applications should be integrated into the existing infrastructure. It helps retail enterprises to leverage a microservices-based, API-first architecture for boosting the application lifecycle.
- Control costs – Visibility into costs of the cloud estate helps rationalize OpEx. Cost management tools not only track spend across the business, but also predict overheads in the future, which facilitates cost optimization.
- Mitigate security risks – Robust cybersecurity and governance procedures ensure compliance with regulations for safeguarding customer data. Further, retailers should implement protocols for access control and monitor cloud systems continuously to mitigate risks and build resilience.
