Omnichannel to Omni-experience – what do consumers expect from today's retailers?
Allison Ortiz, WW Partner Development Manager - Consumer, Retail and Logistics, AWS and Ravindar Vanam, Senior Director of Retail Transformations and Cloud, Infosys, discuss the constantly evolving needs and expectations of consumers. As a result, omnichannel has now become omni-experience. They also talk about what retailers are undergoing in the backdrop of these changes.
In addition, Infosys and AWS share what they are doing to help retailers cope with these changes.
Watch this video to get fresh insights into -
- The changes sweeping the retail world
- How are retailers planning to take on this new situation?
- The moves AWS is making to help retailers