Retail enterprises should be able to respond under pressure. They should be aware and be able to respond to stimuli, no matter how extreme, in its environment -- taking cognizance of market shifts, making decisions, checking inventory, and automating changes. However, the reality of being able to do so is far more complex. In the last few weeks, we’ve had the opportunity to experience how retailers have grappled with a whole new slew of challenges – more customers online, steep spikes and plunges, and a workforce that needed additional care, among others.
Amitabh Mudaliar, Vice President – Retail, CPG and Logistics, Americas, Infosys
Amitabh is a leader in the practice focusing on client relationships globally in addition to focusing on the CoE for Retail Supply Chain and Merchandising Solutions. Amitabh has 19+ years of IT and Business Process Delivery experience with Retail and CPG clients. He has been recognized as a thought leader and has authored several white papers in the areas of supply chain management and merchandising.
Amitabh holds an MBA from the Indian Institute of Management, Calcutta, and a mechanical engineering degree.