Digital Platforms will Drive the Future of Global Business Services

The byline, published in French tier one publication Solutions Numériques, by Arvind Raman, Global Head - Service Management, Infosys, stresses the importance of digital platforms in the evolving landscape of Global Business Services (GBS). GBS, adapting to remote work trends, aims to provide standardized services, offering resilience and efficiency. Arvind outlines five key trends in GBS, covering employee experience, hyper-automation, agile methodologies, privacy compliance and alignment with ESG goals for sustainability.