How AIOPs and Predictive Analytics will Transform IT Operations by Leveraging the Power of Cloud

IT operations lie at the heart of any organization as businesses increasingly depend on technology to stay competitive. Therefore, unresolved IT operation challenges impact the organization negatively. Mapping the health of the IT systems to the relevant business metrics is essential to prevent unactionable alerts that can increase the time to repair incidents. Indirectly, these can lead to poor customer experience.

In the article published on CRN, Arvind Raman, Global Head – Service Management, Infosys, discusses how AIOps and predictive analytics helps organizations to identify and resolve issues before they escalate and, how it can increase the effectiveness of IT operations by addressing all areas including Observation, Organization, Analysis, Management, Collaboration.