Service Experience Transformation Chronicles: Redefining Service Experience in GBS – S1:E1

Season 1 – Global Business Service

Global Business Services (GBS) have been a booming area with significant momentum in the Service Experience Transformation space. GBS have been evolving from being a multifunctional shared services model into the front-end integrated model over the last three decades, increasing the maturity and complexity of the Global Business Services space.

Modernization of GBS has become essential to help maintain the pace of upcoming demands in the market and provide quicker services to customers. In this episode of Global Business Services, Aniesh Myneni, Service Line Lead - Global Business Services, Infosys, shares his views on GBS evolution, macro-economic impact on it, the Infosys ServiceNow collaboration, and the future of GBS.