POS Transformation Helps American Beauty Retailer Grow Revenue and Customer Loyalty

A top beauty retailer in the US partnered with Infosys to overhaul its legacy POS system, which was limiting store efficiency and customer satisfaction. The existing system could not handle peak-time operations, resulting in long queues, slow checkouts, and missed opportunities for promoting loyalty programs.

Infosys stepped in to implemented Oracle Retail Xstore POS across multiple stores, enabling features like omnichannel shopping through an ‘enhanced endless aisle,’ real-time inventory access, integrated loyalty sign-ups, and flexible payment.

The result: a remarkable revenue uplift of over 10%, a 20% surge in loyalty program participation, and smoother store operations supported by automation and scalable centralized systems. With reduced downtime and improved associate-customer interactions, the retailer is now equipped for sustainable growth in a competitive market.

To know more, download the case study.