Established in Amsterdam, this American travel technology company has grown from a Dutch start-up to one of the world’s leading digital native travel companies. With a mission of investing in technology that takes the friction out of travel, the company’s digital platforms seamlessly connect millions of travelers with memorable experiences and provide a range of transport options and incredible places to stay. The online travel company wanted a partner to manage mission-critical IT systems spanning business-as-usual operations, cybersecurity, detection of customer and payment fraud, customer abuse, high risk transaction, IT helpdesk and SAP development.
The travel marketplace selected Infosys as its extended IT enterprise, a first for the global company for end-to-end integrated digital solutions with operations consolidated in Romania.
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Boosted effectiveness of digital platform for seamless and secure customer and partner interactions
Infosys adopted a managed services model to transition IT operations of the global travel company.
Our SMEs conducted online meetings to understand business requirements and organized 32 solution workshops remotely across the IT landscape. Infosys defined and implemented an end-to-end solution covering cybersecurity, fraud monitoring, IT helpdesk, and SAP development.
Our comprehensive technology solution transformed IT from a cost center to a revenue stream. The digital travel marketplace registered a high success rate for its 100,000+ monthly customer interactions and transactions, including booking, modification, and cancelation. Significantly, our cybersecurity solution safeguarded customers and partners from payment fraud.
Enhanced responsiveness and resolution of queries / issues
Improved accuracy of fraud detection
Improved analyst efficiency
All teams at one strategic location in Romania