Navigate your Next in Travel & Hospitality


Your travel and hospitality enterprise needs a digital transformation to deliver a smooth journey: decode the ‘passenger genome’ to offer personalized service, sequence gene blocks for better traveler engagement, collaborate with partners for ancillary services, and improve asset management to ensure timely availability.

Infosys partners with travel and hospitality enterprises to navigate business challenges and grow revenue. We modernize the IT infrastructure, reservation systems, customer service, and back office processes. Our cognitive computing algorithms shape the millennial travel experience by enabling self-service and recommending contextual offers.

Our offerings for the travel and hospitality industry are based on three principles –

  • Artificial Intelligence (AI)-powered core: minimizes passenger waiting time and ensures safety through seamless workflows that predict traveler requirements, track baggage and luggage carts, automate aircraft weight and load balancing, and minimize human interaction across the travel lifecycle.
  • Agile digital at scale: personalizes the travel experience with behavioral analytics, machine learning and robotic assistance, while extending the lifespan of critical assets through predictive maintenance.
  • Always-on learning: accelerates the development of personalized products by reusing data structures and prefabricated attributes, and reduces the time-to-market for customer / third-party applications through APIs and microservices.

Infosys develops mobile applications that empower travel and hospitality enterprises to provide anytime, anywhere service, while rationalizing costs. Further, our solutions enable travelers to better plan their journey.

Capitalize on augmented / virtual reality and cognitive platforms to provide a ‘preview’ of the travel experience.

Gain a comprehensive understanding of a traveler’s preferences and requirements for continuous engagement.

Deploy autonomous vehicles for ramp operations.

Leverage robotic automation for accounting, reconciliation, contract management, and back office functions.

Deliver bespoke travel experiences to cultivate loyalty.