The client, a leading prepaid and payments global company, supports the program management and distribution of gift cards, prepaid telecom products and financial service products across retail, digital and incentive channels.
The client wanted a long-term partner with credible expertise who would help in reducing the overall cost of technology products and services, enabling them to focus on strategic innovation and integration initiatives globally.
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The solution elements included -
Deployed a scalable demand forecasting and sourcing model for technologies to keep pace with business growth
Standardized tools and processes to deliver products and services for technologies across global operations
Create a best-in-class technology operating model based on quality, service levels, continuous improvement and governance.