Nucleus Research features case study on Infosys and Configit

ABB is a Swedish-Swiss multinational corporation, operating mainly in robotics, power, and automation technologies. Their Electrification Products Protection and Connection (EPPC) business unit needed an effective sales configuration solution. Towards this, we drove the deployment of Configit as a common global sales configuration solution.

The ABB team adopted a phased rollout, using a combination of professional services from Configit and Infosys. The first countries to go live were the United States of America and Denmark, followed by Brazil, Sweden, Italy, and Germany. Today, the solution is live in 20 countries, with the implementation in progress in 10 countries and additional countries on the roadmap for 2017.

Building an implementation team and process — including both a software service provider (Infosys) and the technology provider (Configit) — helped to ensure that the EP division would have adequate resources to support a wide scope of implementation and a robust implementation process while managing implementation costs.

The project enabled EPPC and other business units of the Electrification Products division to accelerate the development of bills of materials (BOMs) for quotation and orders, reduce BOM errors, and capture new market opportunities.

Some of the key benefits of this project were increased productivity and sales, reduced printing costs, increased customer self-service, and improved technology management. This helped in 76 percent increase in ROI resulting in an average annual benefit rolling up to US$2,388,303.

About ABB

ABB is a technology leader in electrification products, robotics and motion, industrial automation, and power grids. The Swiss-based company operates in more than 100 countries and employs approximately 132,000 people. For more than 125 years, ABB has served customers in utilities, transport, and infrastructure.

About Configit

Configit helps global clients in their complex product configuration problems. All Configit products are based on the patented technology — Virtual Tabulation. This technology has redefined what is possible with product configurations in terms of complexity and speed, and enabled Configit to make software that can handle and utilize complex product configurations in a way that is both powerful to business and easy to use.

About Nucleus Research

Nucleus Research provides ROI, insights, benchmarks, and facts that allow clients to understand the value of technology and make informed decisions. The organization adopts an in-depth, case-study research approach that analyzes the results of actual deployments to provide technological advice built on real-world outcomes and not analyst opinions.