Enterprise Service Management Café

Infosys Enterprise Service Management Café is an AI-powered plug and play solution with all the process templates you need and the ready-to-deploy code that makes your ServiceNow implementation 40 to 50 percent faster.

Its benefits start with the consolidation and rationalization of the tools you already have. It helps you predict service outages, automatically orchestrate remediation and enable users to self-serve their needs from the Café App Store. With Infosys Enterprise Service Management Café, you can pick from a choice of over 40 super-useful plugins to manage your always-on service delivery landscape. This creates the productivity savings and efficiencies you need to drive innovation in enterprise service management and continuous service improvement, not just for IT but beyond for other business functions.

The outcomes are significant such as 30% improvements in user satisfaction along with 25% reduction in efforts.

Success Story

Infosys Enterprise Service Management Café transforms Welsh Water's Service Management

Peter Jones – Head of Service at DwR Cymru Welsh Water, speaks about how the Infosys partnership with Welsh Water has transformed Service Management at Welsh Water. Welsh Water recognized the need to transform it’s IT services from technology, reliability, flexibility and cost perspectives. Infosys was selected to help Welsh Water transform their core IT with an Integrated Service Management Platform for collaboration and user engagement.

Infosys Enterprise Service Management Café

Infosys Gold image of ServiceNow with 40+ plug and play solutions

Infosys Enterprise Service Management Café is a plug-and-play solution, with pre-configured process templates and ServiceNow configurations giving a head start to implementation projects.

IT service management (ITSM)

Service catalog, incident, problem, change, knowledge, CMDB, asset, release, Service Level Management (SLM)


Chatbots, natural language processing, machine learning, predictive analytics


AD, SSO, discovery, monitoring, standard integrations

Business Service Automation

HR, ITBM, CSM finance, travel, Security ops, Industry vertical solutions

IT operations management (ITOM)

Service mapping, orchestration, event management, etc.

Chat: The Infosys Enterprise Service Management Café offers you the option to leverage chatbots that work in tandem with ServiceNow

Dashboards: These help you monitor operations health in real time

Mobile: The Infosys Enterprise Service Management Café is also offered as an App store with over 40 plug and play solutions

Self-service: You can log in to your personalized portal to make and fulfil requests

Personas: The Infosys Enterprise Service Management Café is tailored to suit various personas enabled by a ‘Business Service Automation’ component which has various industry vertical solutions

Catalog services: You can access catalogs and zero in on specific areas of IT operations

Knowledge: This allows service providers and users to access documented expertise in IT operations

Infosys Enterprise Service Management Café Highlights

40+ plug & play solutions for ITSM and Business services

Infosys Enterprise Service Management Café App Store

App store with 40+ plug-and-play solutions for service management & business domains

Persona based Self-service portal - IT and Business Services

Single Integrated platform for end users for IT, HR, Sec ops, PPM

E-Catalog solution

200+ catalog items for IT, HR, Security operations, PPM

Infosys Enterprise Service Management Café solution

IOS and android app for users on the go to create, update, track and approve the tickets

HR Portal & Catalog

Single platform for all HR request with simple, user friendly HR Catalog

Security Operations

Security Operations Simplified, integrated platform for managing Security incidents

Project Portfolio Management

To manage complete PPM lifecycle on a single platform

Executive Dashboard

Role based dashboard for quick view of operations health