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Revolutionize Retail Operations with Infosys and Oracle Xstore POS 24.0

Overview

Infosys, has over 25 years of experience in Oracle Retail POS solutions. Our deep expertise in Oracle Xstore allows us to seamlessly implement and support the comprehensive Oracle Xstore POS retail solution to help retail organizations operate efficiently while achieving long-term strategic goals.

Oracle Xstore POS is a powerful, flexible, and scalable solution built on a new, containerized architecture and supported by the high security and performance of Oracle Cloud Infrastructure (OCI). It optimizes daily retail operations, from scanning items and processing transactions to making price adjustments and handling returns. The latest version, Oracle Xstore POS 24.0, offers a modern, intuitive interface with Oracle JET Redwood design for an enhanced user experience on desktops, tablets, and mobile devices. This enables store associates to assist customers anywhere in the store, improving service and sales opportunities. Integrating Oracle Retail Xstore Office Cloud Service (XOCS) offers retailers scalable, real-time data accessibility and seamless integration across systems and channels for a unified customer experience.

Seamlessly implement Oracle Xstore 24.0 with Infosys to boost retail customer experience, operational efficiency, and scalability

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  • Intuitive user interface: The reimagined user experience with Oracle JET Redwood design ensures simplicity and efficiency, making it easier for associates to serve customers.
  • Customer dashboards: Detailed dashboards provide top-level insights and drill-down capabilities into customer information, purchase history, and more, enabling personalized service.
  • Customer-facing display: Redesigned displays offer transaction details, customer information, and configurable QR codes for seamless interactions.

  • Intuitive user interface: Comprehensive POS capabilities: Xstore Point-of-Service supports day-to-day transactions, price adjustments, returns, web orders, and store operations like opening, managing registers, and closing.
  • Self-checkout enhancements: The improved self-checkout UI, support for gift receipts, loyalty card discounts, and kit items sales enhance the self-service experience.
  • Same day delivery support: Integration with Oracle Retail Collect and Receive Cloud Service and Uber's logistics technology ensure reliable and cost-effective same-day delivery.

  • Legal enhancements: The solution complies with legal requirements in multiple countries including France, Mexico, Spain, Poland, Italy, Austria, Brazil, and Portugal.
  • Tax-free shopping: Enhanced tax-free shopping features that include fiscal receipt numbers, credit note issuance, and improved eligibility detection enable easy localization.

  • Touch-free returns: Automatic credit card refunds enable seamless returns for online purchases.
  • Local inventory orders: Associates can manage orders for in-store inventory, enhancing customer convenience and increasing sales opportunities.

  • Xstore Office: A web-based management console enables effortless data and configuration management along with granular security access and proactive support tools.
  • Self-checkout console: Associates can effortlessly oversee all self-checkout registers, manage suspicious activities, and receive alerts for assistance needs.

  • Mobile-only store: Complete POS functionalities including cash and till management, store operations, and offline capabilities are enabled on mobile devices.
  • Multi-device support: Xstore POS supports desktop, thin client, tablet, and handheld devices, ensuring flexibility in deployment and usage.

  • REST and SOAP web services: Support for Representational State Transfer (REST) and Simple Object Access Protocol (SOAP) web services for inventory and tax engine integrations ensures seamless connectivity with other systems.
  • Vertex tax engine integration: Integration with Vertex for tax calculations are available in both container and cloud versions.

  • Credential storage enhancements: Xstore POS provides enhanced storage for client ID and secrets for secure integrations with Oracle Store Inventory Operations Cloud Services.
  • Globalization enhancements: The system supports country-specific configurations, mandatory and minimum invoice thresholds, and item dimensions on invoices.

Benefits of our Accelerators and Tools

Infosys Rapid Deployment Validation Tool

Accelerate store rollouts with this lightweight solution. Automating POS deployment validation ensures faster time-to-market and scalable operations with upto 70% post deployment validation savings.

CI/CD with DevSecOps for Xstore POS Delivery

Deliver secure, high-quality Xstore POS application releases faster. Automation streamlines releases, fortifies security, and boosts deployment confidence.

Unified Deployments with Containerization

Simplify and accelerate Oracle Retail deployments with centralized management and cloud flexibility ensuring faster time to market.

POS Assist Digital AI Assistant

Empower your store associates with an AI-powered digital assistant. Delivering instant support, self-healing capabilities, and data lookup reduces ticket volume and boosts productivity.

POS Monitoring Dashboard

Gain real-time visibility into store health with a scalable, user-friendly tool with considerable reduction in store disruptuons. This reduces downtime, lowers support costs, and enhances customer experience.

Why partner with us?

Expert global implementation and support

With over 20 successful global deployments, Infosys delivers smooth integration and continuous support throughout the Oracle Xstore POS lifecycle, ensuring that your operations run efficiently.

Strategic engagement over a transactional approach

We prioritize long-term collaborative partnerships, ensuring that your Oracle Xstore POS deployment is aligned with evolving business needs and goals.

Optimal total cost of ownership (TCO)

We help retailers minimize costs and maximize value by optimizing cloud deployment models for Oracle Xstore POS. This ensures that your investment delivers maximum return.

Access to Oracle Partnership

Infosys provides exclusive access to Oracle’s product roadmap, ensuring your business stays ahead of market trends and resolves key issues proactively.

Global best practices for governance and security

We ensure Oracle Xstore POS deployments adhere to global best practices in governance, security compliance, and connectivity, thereby safeguarding transactions and data.

Retail centers of excellence (COEs)

Our COEs bring industry-leading expertise and best practices to optimize retail operations, streamline processes, and improve the overall customer experience.

Flexible and scalable global delivery model

Infosys ensures Oracle Xstore POS deployments are adaptable to new regions and services, supporting the growth and expansion of your retail business into new markets.

Dedicated and highly skilled teams

Our experienced teams are dedicated to Oracle Xstore POS, offering specialized knowledge to ensure superior results and ongoing support for your retail transformation.

Partner with Infosys to maximize the potential of Oracle Xstore POS. We help transform your retail operations, reduce costs, enhance security, and drive growth. With Infosys and Oracle Xstore POS, you can ensure an exceptional, unified customer experience across your store and online platforms while optimizing business processes for long-term success.

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Challenges & Solutions

Infosys helps retailers implement a user-friendly, lightweight, configurable, extensible Xstore POS system that enhances operational efficiency while adapting to unique business needs. The system enhances efficiency, reduces training time, and provides custom features that support specific workflows and customer engagement strategies.

Oracle Xstore POS 24.0 efficiently handles high transaction volumes with quick and accurate processing. The intuitive interface and mobile flexibility allow associates to assist customers anywhere in the store, thereby reducing wait times and enhancing operational efficiency.

Infosys has extensive experience in building and running Oracle Xstore POS. This, coupled with its strong alliance with Oracle, enables seamless periodic product patching and business extensions tailored to the retailer’s specific business needs.

Oracle Xstore POS 24.0 offers fast and reliable payment processing capabilities. It supports multiple payment methods including credit/debit cards, mobile wallets and contactless payments. This ensures quick and seamless transactions. Further, Infosys has strong expertise in building a tailored payment core, enabling payment integration with a host of payment service providers, and leveraging the robust EFTLink architecture. This minimizes downtime and ensures that payments are processed efficiently, thereby reducing wait times during checkout.

Infosys leverages its extensive expertise to seamlessly integrate Oracle Xstore POS with accounting, e-commerce, and other business systems. This integration ensures smooth operations and consistent data flow across all organizational applications, enabling retailers to establish robust omnichannel capabilities. With Infosys, retailers can achieve a unified and efficient retail ecosystem by leveraging our expertise in delivering seamless integrations, driving growth, and enhancing customer experience.

Oracle Xstore POS 24.0 incorporates advanced security measures to protect against cyber threats. It uses robust encryption protocols to secure sensitive data such as customer payment information by ensuring that card numbers are masked during transactions. The system also supports multifactor authentication and regular security audits to detect potential vulnerabilities and mitigate risks.

Oracle Xstore POS 24.0 is also designed to comply with various regulatory requirements, including fiscalization across 25 countries and GDPR. This makes it easier for retailers to stay compliant and avoid costly fines as well as reputational damage.

Leveraging extensive experience from numerous successful global implementations for premium fashion, apparel retailers and many more across regions, Infosys provides retailers with deep expertise and support to roll out the Oracle Xstore POS solution anywhere in the world. Our implementations are in line with region/country-specific regulatory fiscalization and compliance solutions. With Infosys, retailers can confidently navigate regulatory landscapes and achieve seamless integration to improve operational efficiency and compliance.

Oracle Xstore POS 24.0 integrates with Oracle Retail Data Store (RDS) to provide a centralized data repository. With RDS, retailers can leverage powerful analytics tools and gain insights into sales trends, customer behavior, and inventory levels. This facilitates informed decision making and strategic planning.

Infosys has successfully supported premium retailers in leveraging Oracle RDS for dashboarding and reporting, alongside their Xstore on XOCS enablement initiatives.

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