A US airline providing travel and leave benefits to employees based on federal regulations, including the Family and Medical Leave Act.

Key Challenges

The airline sought a digital solution to support HR service center agents and improve efficiency of the leave management process.

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Infosys Solution

Infosys Robotic Process Automation (RPA) solution automates travel and leave management at a US airline

Infosys – RPA in Airline HR

Infosys AssistEdge, our Robotic Process Automation (RPA) solution, automated travel and leave management at the airline. Our bots process travel / leave requests from pilots and other staff for on-duty travel, training, transfer, and medical leave.

The Infosys RPA solution navigates HR rules and company leave procedures residing in up to four disparate applications to validate eligibility. It processes employee requests round the clock, without human intervention. We eliminated redundant workflows to streamline leave approval and boost the productivity of HR service center agents.

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Infosys implements chatbots to support airline HR team

  • Processes requests accurately
  • Ensures prompt approval
  • Saves ~ 300 person days per year
  • Reduces overheads by US$ 150,000 annually