A popular airline in America needed to enhance their systems to manage traffic and deliver services to their customers
The airline sought to offer curbside check-in service at airports with high passenger volumes.
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Infosys micro services architecture solution enables a leading airline to offer curbside check-in service
Infosys implemented an AWS based micro services architecture solution to modernize the check-in process and transmit notifications to agents. Our application adopts responsive web design to support diverse form factors, including laptops, tablets and smart phones.
The robust security framework for curbside check-in workflow enables agents to handle complex check-in scenarios such as payment, overweight baggage, and special travel service requests.
Our technology approach enhances system performance and minimizes backend calls to manage baggage and print boarding passes. An analytics dashboard offers visibility into operations and improves decision-making.
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Curbside check-in delights airline passengers