There are five different types of partnership ecosystem
- Migration, analytics and monitoring – Customized dashboards and KPI extraction
- OEMs – Preferential pricing, early access and faster response
- CPaaS providers – Value added services through middleware
- Desk-side partners – Global reach and right technical coverage
- Service providers – Global coverage and regulatory compliance
Analyst Recognition & Certification
Unified Communications and Collaboration – Success Stories & Use Case Examples
Digital Communications Technology conglomerate Corporation
- Migrated 11 millions of SLOC from clearcase to GITHub, built CI/CD pipelines through automation, customized dashboards, product and source code quality metrics, which reduced time to market from 18 to 9 months, improved quality by 40%.
- Value - Migrated from commercial software to open-source saving royalty fees from 5 million USD per year to ZERO
Automobile Company- Premium and Luxury cars
- Provide an integrated Video Conferencing solution capable of internal, external and cross platform connections, Next gen Virtual Events solution capable easing the migration to Metaverse
- Value - State-of-the-art soft client- based telephony (>90%). Integrated mail-messaging-file sharing, work sharing platforms - > 18% reductions in meetings
Global investment bank and Financial Services firm
- Need: Migration of 70k Enterprise Voice enabled objects from existing platforms to a cloud-basedsolution.
- Value/Solution: In traditional scenario, Manual grouping of 70k accounts which would take approx. 80 Hrs., is performed by Grouping accelerator tool in 4 hours resulting 95% effort savings; Manual migration for 5K accounts which would take approx. 60 Hrs., performed by Migration accelerator tool in 8 hours resulting 87% effort savings
Health, Hygiene and Nutrition firm
- Need: Globally migration of exiting PSTN Infra over to MS Teams. Reduction of existing ticket count.
- Value/ Solution: Implementation MS Teams Phone calling plan (Direct Routing) Globally. Successfully Migration done for 700+ cisco telepresence devices to MTR solution . Implementation of BOT for Phone Display Name Change Request and, Remove User IP-Phone Extension from VoIP reduced 15% ticket count
Natural Resources Business - underground mines, and gas production and processing facilities.
- Need: Replacement of EOL voice infrastructure for 80 global sites. Migration of 30K+ phones and 10K+ users respectively across their 80 odd sites from their existing single Enterprise Voice cluster to 2 new CUCM clusters
- Value/Solution: Seamless migration of the to their respective regional clusters with minimal downtime and no service impact. ; Setup of Cisco WebEx cloud and migration of all their 1400+ VC units from On-Prem to Cloud and enabled them for PSTN calling
American Chip Manufacturer
- Infosys delivered modern predictable phone system around the globe retiring decades of tech debt that increased risk and complexity - while keeping it running.
- Value – The rigorous testing by Infosys has accelerated knowledge transfer, the development of reusable testing and diagnostic tools for use in the future for call flow optimization.
Retail Company with diverse portfolios across 100 countries- Gift related products, cable networks, real estate
- Need: Migration voice services from Cisco based PBX to Cloud based MS Teams based solution for ~4k users and helped with Day 0 support.
- Value/Solution: Infosys helped client in a successful migration and optimization of the organization's communication infrastructure, resulting in enhanced collaboration, improved emergency response capabilities, and a more streamlined and up-to-date communication ecosystem.
Chemicals Manufacturing Company
- Infosys transformed the on-premise solution to cloud-based Cisco telephony solution covering 28,000 users.
- Value - Achieved TCO reduction with reduced phone call cost by cluster-based calling & eliminating need for existing on-premise infra
