What is Collaboration Cloud?

Cloud Collaboration is a team collaboration method where colleagues can work together on documents hosted in the cloud. Each team member can access and edit the same file in real-time. Employees use cloud-based collaboration platforms (Microsoft Teams, WebEx Teams, Zoom) to share, edit and work together on projects. Cloud Collaboration enables two or more people to work on a project at once.

Infosys Unified Communications services

Unified Communications (UC) solutions integrate multiple collaboration tools providing a seamless user experience that help people work together more effectively, anywhere and on any device. It brings real-time communication from phones and conferencing solutions and messaging and chat and integrates with everyday business applications using APIs.

Infosys Unified Communications services is a mature practice built over the last two decades and actively supports multiple large organizations today. Its offerings include end-to-end, flexible, and cost-effective technology solutions that enable digital workplaces:

  • Consulting Services: Infosys helps customers with consulting, development, deployment, integration with business processes and managed services for Unified Communications and Video Conferencing applications. Our expertise -
    • Legacy PBXs (On-premise): Skype for Business, Cisco UCM Clusters, Avaya SM, Unify, Alcatel Lucent, Nortel, ShorTel
    • Cloud PBXs: HCS Solutions, WebEx Calling, Microsoft Teams
    • Video Conferencing (On-premise): Cisco, Polycom, Crestron, Lifesize
    • CVI Solutions: Cisco, Polycom, BlueJeans, Pexip
    • Live Events: Meetyoo, Microsoft Teams, WebEx Teams
  • UCaaS (Unified Communications as a Service): Infosys provides UCaaS solutions to its enterprise customers globally and manages multivendor UC solutions, including Voice, Calling, Video, Online Meetings, Webinars, Live Events and Webcasts with on-premise, hosted, cloud, or hybrid deployment models delivering anytime, anywhere, any device communications solutions.
  • Digital Workplace Transformation: Our approach to UC deployment enables our clients’ digital transformation, minimizing disruption and maximizing investment
    • Navigate complexity: Seamless transition to cloud communications platforms, improve adoption, and drive greater ROI.
    • Cloud-first solutions: Infosys provides a consulting-led transformation solution tailored to an organization’s needs: cloud, hybrid, or on-premises.
    • Sustainable transformation: A risk-free communications strategy to accelerate user adoption and deliver value to the business.
  • Continuous value realization services: From onboarding and end-user adoption to learning portals and 24/7 support, we have the services to optimize Unified Communications solutions

Our vendor agnostic, cloud native end-to-end UCaaS offerings facilitate seamless connectivity and collaboration


Our Service Capabilities:

  • Advance services partner: Infosys provides Microsoft Advance Services Support to many Microsoft enterprise customers.
  • User adoption: Infosys has a strong focus on User Adoption to cater to many enterprises still in the early stages of deploying Cloud Collaboration tools.
  • Helping human collaboration: Anytime, anywhere and on any Device
  • DevOps and automation:
    • In-house tools for automating provisioning requests
    • BOT factory to make operations more productive
    • Seamless cloud migrations using in-house tools
    • Integrate partner or custom apps, bots, automated workflows, and dashboards with collaboration tools like MS Teams and WebEx Teams.
    • Integration of project management apps to easily navigate complex projects using process automation apps and tools
    • Integration of productivity apps to increase your team’s productivity with workflow and process automation apps

Challenges & Solutions

Infosys delivers AI-powered integrated solutions for video conferencing, which integrates multiple data sources bringing context and insights into communication. This includes digital assistance, real-time transcripts, data insights, the ability to merge content, context and collaboration through purpose-built solutions and make the best of platforms to improve productivity, hence providing a seamless connected experience

Infosys Professional Services team can help enterprises design a next gen digital solution transforming voice infrastructure with intelligent and least cost routing

Infosys can help transform enterprise Unified Communications with its UCaaS offering, enabling faster scalability and quick access to innovation while retaining existing investment.

Infosys Return to Workplace offering helps the smooth transitioning to a hybrid working model by defining user personas, defining future collaboration needs through detailed interviews with a wide variety of users