The rapid advancements in technology has seen a rise in demand for solutions that can reduce the burden of transactional tasks and at the same time address the mobility requirements of the millennial workforce. Workforce Management is also not immune to this trend.
Infosys has developed a WFM Chatbot solution for employee and supervisor roles which can provide a configurable solution integrated with the WFM platform – Kronos, JDA, Infor WFM, to assist with common self-service requests using a voice enabled application reducing the number of “touches”.
Infosys WFM Chatbot is a multichannel solution which integrates seamlessly on desktop, tablet and mobile and allows for role based access ensuring employees/supervisors have full control over their part of the bots’ conversation. The Chatbot will be tightly coupled with the WFM product of choice and will display real time transaction data so that employees/supervisors can take immediate action. The Chatbot leverages Open Source toolkits for Natural language processing powered by strong API algorithms ensuring seamless data transfer between and Chatbot and WFM solution.
Key features offered via Chatbot solution encompasses various areas of self service for employee and supervisor avatars like punch capture, time off requests and approval workflows, and supervisor decision enablers.
Self Service Voice enabled chat conversation to address employee’s self-service needs on the go
Quick and easy access to information and embedded Analytics to assist managers in making right decisions and employees in better managing their data and related actions.
Multichannel, Product agnostic & Real-time functionality provides seamless access to information and enhanced user experience
Point of View