Ricoh Americas consolidates IT systems, simplifies and streamlines processes – post its merger with IKON Office Solutions

Leverages comprehensive business knowledge and Oracle expertise – from Infosys

Ricoh Americas acquired IKON Office Solutions in 2008. The acquisition represented a significant step in Ricoh’s integrated global growth strategy. It was aimed at strengthening Ricoh’s business infrastructure in the US, Canada and Europe by combining with IKON’s strong sales and service network.

IT was a key pillar for the success of this merger. There was a need to expand the infrastructure globally, starting with integration of ERP systems. Hence, an Oracle transformation program was embarked upon, with Infosys as a strategic partner, with a relationship of over 15 years.

In the videos, Balaji Rangaswamy (Vice President, Enterprise Solutions, Ricoh Americas) and Gail Guilotte (Vice President, Application Designs and Development, Enterprise Solutions, Ricoh Americas) talk about the value that Infosys brought to bear on the successful integration, leading to a 'perfect implementation'. They also call out some of the key strengths of Infosys: A solid approach to challenges, intense knowledge of Oracle, in-depth business knowledge of Ricoh, and being one step ahead of business and IT – all of which contributed to the success of the merger.

Ricoh is also looking at Infosys as a sounding board as it embarks on emerging trends and associated IT investments in mobility and social collaboration.

About Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions.

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