Infosys navigating L’Oréal’s direct to consumer journey

Listen to Bernard Weil, Head – Business Solutions, L’oreal, in conversation with Ambeshwar Nath, Senior Vice President and Regional Head, Europe – Consumer, Retail and Logistics, Infosys, talk about how L’oreal has started on a journey to be a Beauty Tech company. With 11% of their revenue coming from e-commerce channels - Digital transformation, AI, VR and other technologies are forming the backbone of this journey.  At the same time, data is giving L’oreal the power to connect directly with customers, understand them even better and develop new products that resonate well with them.