Shoppers of luxury goods need to be engaged with personalized service for repeat purchase. Your marketing strategy should focus on luxury spending while recasting brands for niche markets and customer micro-segments. Luxury retailers require a combination of upscale and ‘functional luxury’ merchandise to maximize revenue.
The Infosys Retail practice helps luxury fashion and lifestyle brands increase their share of the customer wallet through accurate demand forecasting. Our omni-channel commerce solutions enhance pre-sales, in-store, and after-sales experience while retaining the exclusivity of luxury brands across apparel, jewelry, leather goods, watches, eyewear, writing instruments, and beauty products.
- Indigenous frameworks, accelerators, and toolkits accelerate digital and mobile-enabled applications
- Governance model prioritizes investment in products and marketing
- 'One enterprise' customer front-end and fulfillment solutions minimize lost sales and optimize inventory
- Rich experience in defining omni-channel road maps, implementing distributed supply networks, and establishing customer service centers
Infosys solutions for luxury brands