How Covid-19 will transform food and grocery retail
After the pandemic, customers are wary about entering brick-and-mortar stores. Retailers must explore options such as slot booking and curbside pickup by implementing digital solutions. It will ensure social distancing, customer support, lower delivery overheads, while enabling contactless delivery and reduced wait times.
Retailers can create mobile apps for customers to walk them through store aisles from the comfort of their homes, touch and select the items they want, and pay at the virtual billing counter. It provides the in-store shopping experience without the associated risks of infection.
Digital kiosks and digital menus at quick-service restaurants offer a contactless experience for customers, and enhance the drive-through experience.