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JG Summit has become more customer-centric after a digital transformation
JG Summit Holdings, Inc., a diversified conglomerate in the Philippines, partnered with Infosys to undertake a business transformation. In a three-part interview, the Group Chief Information Officer, Carlos G. Santos, discusses the journey of how JG Summit has become more agile and responsive by adopting digital technologies.
How to be a successful CIO during a digital transformation
Everyone wants a cool technology, but the CIO should decide whether it is needed, and where it is a perfect fit. The CIO is a bridge between technology and the business, enabling the team to become leaders who drive transformation.
The 3 Cs of a successful partnership
Firstly, a company should look for a partner with the capability to undertake a digital transformation. Second, the partner should have a technically qualified team with the capacity to undertake the project. Finally, a successful partnership provides the company with flexibility in terms of cost, which works out more cost-effective than if the company undertook the project on its own.
Customer-centricity
Enterprises can have manufacturing, logistics, and retail capabilities. Alternatively, they can engage partners for these functions. For the end consumer, all that matters is that the product is user-friendly and reaches their doorstep in time.
Listen to the entire conversation here.
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