The client, with operations in retail and commercial banking space, embarked on a transformation journey to become a nimbler and more customer-centric technology organization.

The onset of COVID-19 pandemic and subsequent lockdowns increased the focus on transformation to tap into digital opportunities provided by the new normal. The testing organization of bank had to reinvent itself to align to these new objectives. The client collaborated with Infosys QA team to define the Quality Engineering strategy in line with DevSecOps implementation.

Key challenges

  • Inability to utilize technology in enhancing the customer experience
  • Lack of a central automation team
  • Increased time to market due to manual process adoption

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The Solution

Implementing Quality Engineering (QE) levers for next-gen technology transformation

This testing transformation journey is built on the below QE levers:

  • Extreme Automation – Developed a zero touch automation framework that is user-independent and enables unmonitored test execution with automated result reporting capabilities. The end state vision of extreme automation is to seamlessly integrate with enterprise DevSecOps and provide continuous testing capabilities
  • Workforce Transformation – Developed an upskilling framework ‘Educatalyst’ to enable teams on latest technologies and adopt continuous testing practices
  • Process Modernization and Tools Optimization – Adoption of Test-Driven Development (TDD), Behavior Driven Development (BDD), Mode-based development (MBT), and Lean Agile Testing Framework to automate test design and increase scenario level coverage. Brought consistency to the tooling ecosystem across the entire testing lifecycle
  • Scalable Testing Ecosystem – Implemented Infosys Cloud Digital Validation Suite, part of Infosys Cobalt, for accelerated automation of infrastructure validation

Adoption of highly mature Agile/DevSecOps

Agile/DevSecOps adoption is being accelerated across the enterprise with standardization, stabilization and consolidation in the below significant areas:

  • Enterprise-grade platform and workflow with integration of the tools (plug and play solutions), IaaC (Infra as code)
  • Continuous integration to ensure better code
  • Continuous delivery encompassing zero-click deployment and automated change promotions
  • Continuous visibility to trace all errors at all stages of the CI/CD flow
  • Continuous testing practices aimed at early defect detection and ‘built-in’ quality


US$14.5 million cost avoidance over three years

More than 55% applications enabled for zero touch automation

60-80% reduction in regression cycle time

50% reduction in testing headcount