How an AI-powered observability programme can transform operations

In this video, One NZ leaders Brij Shah (Head of IT Operations and Quality Assurance) and Kieran Byrne (Chief Technology Officer), along with Sidharth Bhardwaj (AVP, Infosys), discuss how AI-driven observability is transforming operations at One New Zealand.

As the telco modernizes core infrastructure, rebuilds its provisioning stack, and retires 2G/3G networks in parallel, the team shares how shifting focus from systems to the customer journey helped catch issues before they impact customers.

The result: a 50%+ drop in IT incidents in 12 months and the most stable operations in the company's history, with a future roadmap pointing toward self-healing networks powered by AI.