The Infosys Communications, Media and Entertainment practice partners with communication service providers, cable operators and last mile access service providers to implement trouble ticket management solutions. We integrate the solution with your OSS/BSS stack to identify network failures, initiate a resolution, notify stakeholders, and track the status of each trouble ticket.
We map trouble tickets with the network inventory to empower the operations center with relevant information for prompt and accurate resolution. Our team applies design thinking to identify and address information gaps. We develop B2B interfaces when trouble ticket resolution demands the exchange of data between the service assurance operations team and third-party managed service providers.