The Infosys Communications, Media and Entertainment practice helps enterprises capitalize on their workforce to deliver superior customer service. Our workforce management and field service optimization solutions automate scheduling and dispatch. Our planning and forecasting tools use granular data – skill sets and workforce type – for dynamic scheduling across installation sites and projects. Visibility into the workload improves mitigation strategies and outage planning.

We decouple service delivery from service enablement. It improves allocation and scheduling for repair, assurance and provisioning services. We conduct ‘show and tell’ sessions with your field managers, domain specialists and business users to design, build and test workforce management solutions. We streamline appointment booking, eliminate redundant processes, and identify skills required for each job. Our process-centric approach maximizes resource utilization.

Infosys workforce management solutions incorporate tools to monitor work and report performance from the point of service. Our field force optimization solutions use machine learning algorithms and user-friendly web interfaces to forecast requirements, optimize planning and boost enterprise productivity.

Our field force optimization solution accelerators include software development kits for HTML5 compliant mobile applications.

White Paper: Granular view SDN assures superior service

The integration of Software-Defined Networks (SDN) with IT systems increases the efficiency of telecom networks significantly.


Challenges & Solutions

Field Force Management Centre of Excellence with a team of 200+ consultants and subject matter experts, expertise across the value chain, and experience in leading optimization products such as Infor, ClickSoftware and Kronos.

Real Time Expertise Manager (ReTEM), an integrated collaboration product with advanced features such as text, audio and video chat; and Twitter and Facebook federation.

Location Based Services (LBS) platform integrates stakeholders, including subscribers, mapping service providers, and content providers, to offer geo-fencing and location identification apps on Android, Blackberry, iOS, and Windows devices.